Privacy Policy
Last Updated: 23 September 2026
At GROVIA (“GROVIA”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use the GROVIA website, mobile application, and related services (“Services”). By accessing or using our Services, you agree to this Privacy Policy and our Terms of Use.
Applicability & Scope
This Privacy Policy applies to all users of the GROVIA website and mobile application. It covers the information we collect directly from you, automatically through your device, and information required to provide our grocery delivery services in Lalitpur.
Information We Collect
We may collect the following categories of information:
- Personal Information: Name, mobile number, email address, delivery address, and account details.
- Order Information: Products purchased, order history, delivery preferences, invoices, and transaction records.
- Payment Information: Payment method and transaction details processed through secure third-party payment gateways. GROVIA does not store your card details.
- Location Information: Delivery location and GPS access (with your permission) to verify service availability and improve delivery accuracy.
- Device & Usage Data: Device type, browser, IP address, app activity, cookies, and analytics data to improve our Services.
How We Use Your Information
We use your information to provide a seamless grocery shopping experience, including:
- Processing and delivering your grocery orders.
- Sending order confirmations, invoices, and delivery updates.
- Providing customer support and resolving complaints.
- Improving our website, mobile app, and shopping experience.
- Preventing fraud and maintaining platform security.
- Sending promotional offers and service updates where permitted.
Cookies & Analytics
GROVIA uses cookies and similar technologies to remember your preferences, analyze website traffic, improve functionality, and enhance your shopping experience. You may disable cookies through your browser settings, although some features may not function properly.
Sharing of Information
We do not sell or rent your personal information. We may share limited information only with:
- Delivery partners for fulfilling your orders.
- Payment gateway providers for secure payment processing.
- Technology and cloud service providers supporting our platform.
- Government or legal authorities when required by applicable law.
Data Security
We implement appropriate technical, administrative, and organizational security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. While we strive to protect your data, no digital platform can guarantee absolute security.
Your Rights
You have the right to:
- Access and update your personal information.
- Correct inaccurate account details.
- Request deletion of your GROVIA account, subject to legal and operational requirements.
- Opt out of promotional communications at any time.
Children's Privacy
GROVIA Services are intended for users who are 18 years or older or are using the Services under the supervision of a parent or guardian. We do not knowingly collect personal information from children.
Third-Party Services
Our website or app may contain links to third-party services, including payment providers. GROVIA is not responsible for the privacy practices of those third-party websites or applications. We encourage users to review their respective privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, or legal requirements. Any updates will be published on this page with the revised “Last Updated” date.
Contact Us
If you have any questions regarding this Privacy Policy or the use of your personal information, please contact us:
GROVIA
Lalitpur, Uttar Pradesh, India
Website: https://letsgrovia.com